Acura of Tempe

Everytime I go in for a service, I always end up with another problem or the same problem was never completely fixed. Always a 2 day trip for me whenever I go for minor things. Had a tire issue they said it was a nail. I get in the car it still says low tire pressure. They put air in the tire. The next day I take it back for low tire pressure and what do you know..the find a nail in the tire 3 inches away from the 1st nail..how was that missed the 1st time. So now that one was too close to the edge for a repair so I need to replace it... thank goodness for insurance.

Learn from my mistake, DO NOT buy a used vehicle from Acura Tempe. The reconditioning/maintenance that was done was so sparse compared to how they presented it to be. As you can see in the photos taken within a few days of taking delivery, the engine air filter is dirty, the coolant level is below the low level, the oil drain plug is leaking and the cabin air filter is extremely clogged with debris. Did they even really change the oil like they said they did? Any average person would expect this from a private party or a shady dealership but would expect a more thoroughly inspected/reconditioned vehicle from a high line dealer. What did they even do before they sold me a vehicle? A 3 point inspection? On top of all of that, they don’t offer any other assurances other than the standard 15 day, 500 mile warranty which is required by Arizona. Seems like the used car department just wants to take a trade, change the oil (maybe), detail it and then list it for sale at full retail price. YOU’VE BEEN WARNED. STAY AWAY FROM BUYING A USED VEHICLE FROM TEMPE ACURA!!!!

One of the best car service centers I’ve been to - not much rush and amazing service advisors. If you get a chance ask for Doug Peng - he is kind, straight forward, makes it easy to get in and out, and provides great advice - oh and they don’t overcharge or keep finding issues every time you take the car in for a simple oil change. I look forward to taking my car in for service - never thought I’d be saying that…ever.

Hello AZ people's. So we recently took our Acura in for service at this dealership in Tempe and I've got to say something that I hardly ever say about a car dealership's service department. O M G! They really, really took care of the problem with our transmission. My wife is very happy with her 2017 Acura RDX and the service that she received and all within a very, very reasonable amount of time and record-breaking time at that. I never would have expected our car to be ready within 3 hours and probably just a little under that. To the staff at Acura of Tempe, thank you, thank you very much, and I appreciate your assistance with the problem her Acura was having. I know the service advisor said this was the first step into correcting the problem and hopefully this will be the last that we have with our transmission but if not, I'm sure we'll see each other again. Thanks again.

After looking for a CPO TLX for a month, I decided to expand my search out of my home state and came across an available vehicle at Acura of Tempe. I was connected with Rob D. and it was a great experience. Being an out-of-state buyer, i had many risks, but Rob had all of my questions and concerns answered. Since Acura of Tempe had many customers from out-of-state, Rob and his staff knew all the process and details of how everything works. After a week of discussion, we came to a deal, and it was time for me to fly down, test drive, and seal the deal. Rob picked me up from the airport, and also was patient as I did my own multipoint inspection and did the test drive. When we got down to final business, all of our negotiations were just as discussed earlier that week. This made all the paperwork process easy, and everything was done in less than 3 hours (including my long thorough check of the vehicle and test drive). I hired my own delivery truck company, and the dealer knew exactly what to do, for a smooth transition to the trucker. Highly recommend this dealership, and it you are buying online, Rob is a great guy to work with.

After trying for multiple days across several dealer to purchase an Acura Integra as my daughter's first new car purchase, we contacted Daniel at Acura of Tempe. On the phone he was knowledge and professional. When we went to the dealership to look at the cars, he continued to provide exceptional customer service and consistently communicated effectively and was upfront on all costs, options, and recommendations. That continued as we negotiated terms, and then once we agreed, throughout the remainder of the purchase and finance process. Daniel provided an exceptional delivery experience to close the deal, ensuring that we were fully satisfied. So many dealers are still stuck in the COVID era of useless second stickers and pricing inflexibility. It was refreshing to see that the entire staff at Acura of Tempe put the customer first and clearly focused on customer benefit in their add-ons and options. Thank you for restoring trust in the dealer model!! Our total time at the dealership was around 90 minutes. Exceptional!

The sales person and sales manager are great, however, the finance guy is not honest. If you don't get something he wants to sell to you he simply just increases the interest to match the final price, tries to make it look like he is helping you but in reality I guess he just wants to get the final price to his goal. Would give one star but, the sales guy that showed me the car and the manager are the only reasons why I don't. Would not buy from them again or take my oldest kid there; now that she is looking for a car.

Everytime I go in for a service, I always end up with another problem or the same problem was never completely fixed. Always a 2 day trip for me whenever I go for minor things. Had a tire issue they said it was a nail. I get in the car it still says low tire pressure. They put air in the tire. The next day I take it back for low tire pressure and what do you know..the find a nail in the tire 3 inches away from the 1st nail..how was that missed the 1st time. So now that one was too close to the edge for a repair so I need to replace it... thank goodness for insurance.

Learn from my mistake, DO NOT buy a used vehicle from Acura Tempe. The reconditioning/maintenance that was done was so sparse compared to how they presented it to be. As you can see in the photos taken within a few days of taking delivery, the engine air filter is dirty, the coolant level is below the low level, the oil drain plug is leaking and the cabin air filter is extremely clogged with debris. Did they even really change the oil like they said they did? Any average person would expect this from a private party or a shady dealership but would expect a more thoroughly inspected/reconditioned vehicle from a high line dealer. What did they even do before they sold me a vehicle? A 3 point inspection? On top of all of that, they don’t offer any other assurances other than the standard 15 day, 500 mile warranty which is required by Arizona. Seems like the used car department just wants to take a trade, change the oil (maybe), detail it and then list it for sale at full retail price. YOU’VE BEEN WARNED. STAY AWAY FROM BUYING A USED VEHICLE FROM TEMPE ACURA!!!!